Symantec Endpoint Protection - Operation maintenance on Citrix Servers

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SEP Step1 _ SmcGUI.exe

1.                  Logon to the server you wish to configure with an administrator account

2.                  Click Start, Run and type “smc –stop” then click OK.

Wait for the shield to disappear from the system tray

3.                  Browse to the SEP Client installation location

(Normally C:\Program Files\Symantec\Symantec Endpoint Protection)

4.                   Find the file SmcGui.exe under this folder and right click it

5.                  Click Copy

6.                  Create a folder under root drive name it as “SEP_Change#”

7.                  Paste the SmcGui.exe to this folder

8.                  Again Browse to the SEP Client installation location Find the file SmcGui.exe under this folder

9.                  Click Rename

10.              Rename the file “xSmcGui.exe” press Enter

11.              On the same location Click File, New and select Text Document

12.              Call the document “SmcGui.exe” press Enter, save it in C:\Program Files\Symantec\Symantec Endpoint Protection

13.              At the prompt to change the file extension, click Yes

14.               Click Start, Run and type “smc –start” then click OK. You will notice from

Task Manager that SMC starts as SYSTEM, but SmcGui does not load.

SEP Step2 _ CCApp

1.       Logon to the server you wish to configure with an administrator account

2.       Click Start, Run and type “regedit” then click OK

3.       Browse to HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

4.      Export the registry key to root drive folder “SEP_Change#” and name it as “Reg_SEP”

5.       Confirm the registry export successful

6.      Find the entry ccApp and delete it